Support

We read every message and reply within two working days

Deleting and recovering photos

I deleted something by mistake. Can I get it back?

Almost certainly yes. PhotoCleaner asks iOS to delete, and iOS moves items to your Recently Deleted album, where they stay for 30 days. Open the Photos app, go to Albums → Recently Deleted, select what you want and tap Recover.

Inside PhotoCleaner, deletions are queued rather than applied as you swipe, so you can undo before committing a batch. Nothing is removed until you tap the trash button and confirm.

I deleted photos but my storage did not go down

The space comes back when the items leave Recently Deleted, not when you delete them. Either wait out the 30 days, or empty that album manually in the Photos app. iOS also reports storage with a delay of a few minutes.

Does this delete from iCloud too?

If iCloud Photos is switched on, yes — deleting on this iPhone deletes across all your devices, and from iCloud once the items leave Recently Deleted. That is how iCloud Photos works generally, not something specific to this app. If you want a copy kept, export it before deleting.

Your library

The app shows no photos, or far fewer than I have

This is almost always the photo permission. Open the iOS Settings app → PhotoCleaner → Photos, and choose Full Access. If Limited Access is selected, the app can only see the photos you picked, which is a small subset by design.

Photos look blurry, or take a moment to appear

Those are iCloud photos whose full-resolution version is not on the device. The app shows the local preview immediately with a small cloud badge rather than making you wait, and fetches the full version when needed. On a slow connection this can take a few seconds.

Video audio plays even with the ring/silent switch off

That is deliberate, and it is how most video apps behave — the app uses the playback audio category, which the hardware switch does not silence. Use the mute button on the video controls instead. Your choice is remembered across the app.

Music from another app stopped and did not resume

Playing a video interrupts other audio, and PhotoCleaner tells the system to hand playback back when the video stops. Apple Music resumes. Spotify does not — it treats an interruption as a stop and ignores the resume signal. That is Spotify's behaviour and we cannot override it.

Pro and subscriptions

I paid, but the app still shows the free tier

Open Settings → Restore Purchases in the app. Your subscription belongs to your Apple ID, so make sure the device is signed in to the same Apple ID you bought it with. If it still does not unlock, email us with the App Store order number from your receipt.

How do I cancel?

Through Apple: open the iOS Settings app, tap your name, then Subscriptions, and choose PhotoCleaner. Cancel at least 24 hours before your renewal date. You keep Pro until the end of the period you have already paid for.

I want a refund

Apple handles all payments for App Store purchases, so refunds go through them at reportaproblem.apple.com. If the reason is something wrong with the app, tell us as well — we would rather fix it.

What is the daily limit?

The free tier allows 50 photo reviews per day, and the allowance returns every day. All cleaning modes are included; the limit is on volume, not on features. Pro removes it.

Privacy

Are my photos uploaded anywhere?

No. All analysis happens on your iPhone, and no photo, video or thumbnail is ever transmitted. The app works with no network connection at all. The privacy policy lists exactly what is and is not collected.

Still stuck?

Write to support@photocleaner.ch. A description of what you expected and what happened instead is worth more than an apology for the bother — we would genuinely rather hear about a bug than not.